Elite Hub Shop – Refund Policy

Last Updated: October 2025
Operated by: Elite Hub Network / Elite Hub FiveM
📧 [email protected]
🌐 https://fivemelitehub.online/
💬 Discord: https://discord.gg/elitehubfivem

1. Overview

This Refund Policy outlines how Elite Hub Shop handles refund requests for all digital products and online services sold through our platform.
We strive to ensure customer satisfaction, but due to the nature of digital goods, refunds are only available under specific conditions detailed below.

2. Digital Products

All products sold on Elite Hub Shop are digital and delivered electronically (e.g., download links, license codes, Discord access, or server setups).
Once a digital product is delivered or downloaded, it cannot be returned, revoked, or refunded except in cases of non-delivery or technical failure directly caused by us.

This policy applies to, but is not limited to:

• Scripts, maps, cars, and digital assets.
• Server or VPS setups.
• Development services and branding kits.
• VIP plans, subscriptions, and hosting services.

3. Eligible Refund Situations

Refunds may only be issued under the following conditions:

3.1. Duplicate Payment

If you accidentally made the same payment twice for the same item, a full refund of the duplicate transaction will be provided.

3.2. Product Not Delivered

If your order has not been delivered within 72 hours after payment and you have contacted our support team with proof of purchase, you may be eligible for a full refund.

3.3. Technical Issue on Our Side

If a service cannot be completed or a product cannot be accessed due to a verified technical issue caused by us, we will issue a refund or alternative solution.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• You changed your mind after purchase.
• You purchased the wrong product or plan.
• You failed to follow setup instructions.
• You attempted to resell, share, or redistribute purchased files.
• You violated our Terms of Service or product license agreement.
• The product was successfully delivered or activated.
• Subscription renewals were charged before cancellation.

All sales are final once the product is accessed, downloaded, or delivered.

5. Subscriptions & Renewals

If you purchased a recurring VIP plan or support subscription, you can cancel at any time before the next billing date.
Once a renewal charge is processed, it cannot be refunded unless there is proven non-delivery of benefits.

To cancel a subscription:

1. Log into your Elite Hub Shop account, or
2. Contact us at [email protected] before the next billing date.

6. Refund Procedure

To request a refund (if eligible):

1. Contact [email protected] within 48 hours of your purchase.
2. Include your order ID, email address, and reason for the refund.
3. Our team will review your case within 3–5 business days.

If approved, the refund will be processed to your original payment method (Stripe, PayPal, or Google Pay) within 7–10 business days, depending on your bank or provider.

7. Chargebacks

Initiating a chargeback without contacting our support first is considered a violation of our Terms of Service.
All chargebacks for successfully delivered digital products will be disputed with proof of delivery and customer acknowledgment.

Repeated fraudulent chargebacks may lead to permanent account termination and blacklisting from future purchases.

8. Exchanges

Elite Hub Shop does not offer product exchanges.
However, if you purchased the wrong package, contact support — we may provide a one-time manual correction at our discretion (no refund involved).

9. Contact

If you have questions or concerns regarding refunds, please contact us:

📧 [email protected]
🌐 https://fivemelitehub.online/
💬 Discord: https://discord.gg/elitehubfivem

10. Acceptance

By purchasing from Elite Hub Shop, you acknowledge that you have read, understood, and agreed to this Refund Policy.
You also confirm that once the product or service has been delivered, you are not entitled to request a refund except as outlined above.