Elite Hub Shop – Privacy Policy

Last Updated: October 2025
Operated by: Elite Hub Network / Elite Hub FiveM
📧 [email protected]
🌐 https://fivemelitehub.online/
💬 Discord: https://discord.gg/elitehubfivem

1. Overview

This Privacy Policy explains how Elite Hub Shop (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or purchase our products and services.

We are fully committed to safeguarding your privacy and handling your data transparently, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Information We Collect

When you interact with our website or place an order, we may collect the following types of information:

2.1. Personal Information

• Full name
• Email address
• Billing address (if required for invoicing)
• Payment details (processed securely by Stripe or PayPal – we never store full card data)
• Discord username or ID (for digital delivery and role assignment)

2.2. Technical & Usage Data

• IP address and device information
• Browser type, operating system, and time zone
• Website usage metrics (pages visited, actions taken, etc.)

2.3. Communication Data

• Messages or inquiries sent through contact forms, Discord, or email.

3. How We Use Your Information

We collect and process your data to:

1. Process orders and deliver products/services you purchase.
2. Provide customer support via email or Discord.
3. Manage your subscriptions and VIP memberships.
4. Improve our website and product quality based on analytics and feedback.
5. Send transactional emails (order confirmations, invoices, password resets, etc.).
6. Prevent fraud or unauthorized activity.

We do not sell or rent your personal information to any third parties.

4. How We Store and Protect Data

Your personal information is stored securely using encrypted servers and protected with industry-standard security measures.
We take steps to ensure that your data is protected from unauthorized access, alteration, or disclosure.

All payment information is handled by trusted third-party processors (Stripe, PayPal, or Google Pay) in compliance with PCI-DSS standards.
Elite Hub Shop never stores your full payment card details.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Improve your browsing experience.
• Analyze traffic and performance.
• Remember preferences (like language or cart contents).

You can manage or disable cookies through your browser settings at any time.
Disabling cookies may affect website functionality.

6. Data Sharing

We only share your data with:

• Payment processors (Stripe, PayPal) to complete transactions.
• Hosting providers and analytics tools (Google, Cloudflare, etc.) for website operation.
• Discord integrations (only if necessary for product delivery).

All third parties are required to protect your data and use it only for authorized purposes.

7. Data Retention

We keep your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy,
• Comply with legal and tax obligations, or
• Resolve disputes and enforce our agreements.

When data is no longer needed, it is safely deleted or anonymized.

8. Your Rights (GDPR)

As a resident of the European Union (EU) or EEA, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your data (“Right to be forgotten”).
• Restrict or object to certain types of processing.
• Data portability, to receive a copy of your data in a machine-readable format.

To exercise these rights, contact us at [email protected].
We may require verification of your identity before processing your request.

9. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age.
We do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us immediately.

10. Data Transfers

We operate primarily in the European Union, but certain service providers may store or process data outside the EU.
When this occurs, we ensure appropriate safeguards are in place (such as EU Standard Contractual Clauses) to maintain GDPR compliance.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
All updates will be published on this page with the new “Last Updated” date.
We encourage you to review it regularly.

12. Contact Information

If you have questions or concerns about this Privacy Policy or your data rights, please contact us:

📧 [email protected]
🌐 https://fivemelitehub.online/
💬 Discord: https://discord.gg/elitehubfivem

13. Summary

By using our website or purchasing from Elite Hub Shop, you agree to this Privacy Policy and consent to the collection and processing of your personal data as described above.